Contact Us
Got a question about one of the sweepstakes casinos listed on bookertchoir.com, spotted something that needs updating, or want to suggest a platform we haven't covered yet? This page explains what we can help with and how to reach us.
What we can help with
New Sweepstakes Casinos is an independent research and comparison site covering sweepstakes and social casinos available in the US. We're not a casino, we don't process payments, and we can't access or manage anyone's individual player account. What we can do is answer questions related to our own content, including:
- Corrections to details in a review — for example, an operator's welcome offer, eligible states, or redemption process that has changed since we last checked
- General questions about how the sweepstakes model works, including the difference between Gold Coins and Sweepstakes Coins
- Suggestions for platforms to review, or feedback on how we present our comparisons and ratings
- Questions about how our site is funded and how that relates to the rankings shown on our pages
What to contact the operator about instead
Because each sweepstakes casino is a separate business with its own terms, we're not able to resolve account-specific issues. If your question falls into one of the categories below, the platform's own support team is the right place to start, since they hold the account details, verification records and transaction history we don't have access to:
- Account login problems, password resets, or account closure requests
- Identity verification (KYC) delays or document requests
- Redemption status, processing times, or a specific prize claim
- Billing questions related to a Gold Coin package purchase
- Disputes over bonus terms, coin balances, or promotional eligibility
Most sweepstakes casinos publish a support email or live chat link in their site footer or account settings — that's the fastest route for anything tied to your individual account.
Before you reach out, a few things worth checking first
A lot of the questions we receive are already answered elsewhere on the site. It may save you time to check:
- Our About Us page, which explains how we research and rate operators and how commercial relationships work
- Our Responsible Gambling page, if you have concerns about play habits, time or spending limits, or where to find support resources
- Our Terms and Conditions page, which covers how the site itself operates and what our content is (and isn't) intended to be used for
If you're trying to work out whether a particular sweepstakes casino serves your state, note that eligibility can change and operators sometimes update their excluded-state lists without much notice. We do our best to keep this current, but always double-check the operator's own terms before signing up, particularly if you're weighing this up as a legal alternative to online casinos where those aren't available in your state.
A note on what we won't do
We don't offer legal advice about whether a specific platform is permitted in your state, and we can't confirm or guarantee redemption outcomes, processing times, or account approvals — those depend entirely on the operator you're using and the information you provide during verification. If you write in asking us to intervene in a dispute with a casino, we'll point you back to that operator's support channel rather than make promises we can't keep.
How to get in touch
For anything related to our content, ratings, or corrections, please use the contact details or form provided elsewhere on this site. Include as much detail as you can — the specific page, the operator name, and what you'd like us to look at — so we can address it accurately rather than guessing at the context.